{"id":351,"date":"2026-10-06T11:24:38","date_gmt":"2026-10-06T04:24:38","guid":{"rendered":"https:\/\/onature.vn\/?page_id=351"},"modified":"2026-10-12T11:04:48","modified_gmt":"2026-10-12T04:04:48","slug":"chinh-sach-giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/onature.vn\/index.php\/chinh-sach-giai-quyet-khieu-nai\/","title":{"rendered":"Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i"},"content":{"rendered":"

1. Ph\u1ea1m vi<\/h2>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh v\u1ec1 t\u01b0 v\u1ea5n, n\u1ed9i dung s\u1ea3n ph\u1ea9m, \u0111\u1eb7t h\u00e0ng, thanh to\u00e1n, giao nh\u1eadn, ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c ph\u1ea9m, \u0111\u1ed5i tr\u1ea3\/ho\u00e0n ti\u1ec1n ho\u1eb7c vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n.<\/p>\n

2. K\u00eanh v\u00e0 th\u1eddi gian ti\u1ebfp nh\u1eadn<\/h2>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 qua trang Li\u00ean h\u1ec7 tr\u00ean onature.vn, \u0111i\u1ec7n tho\u1ea1i 0376844974 ho\u1eb7c email onaturedalat@gmail.com. O\u2019Nature ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd ph\u1ea3n \u00e1nh trong gi\u1edd h\u00e0nh ch\u00ednh t\u1eeb 7:00 \u0111\u1ebfn 17:00. Kh\u00f4ng g\u1eedi m\u1eadt kh\u1ea9u, m\u00e3 OTP ho\u1eb7c d\u1eef li\u1ec7u th\u1ebb thanh to\u00e1n.<\/p>\n

3. Th\u00f4ng tin c\u1ea7n cung c\u1ea5p<\/h2>\n

Vui l\u00f2ng n\u00eau m\u00e3 \u0111\u01a1n h\u00e0ng (n\u1ebfu c\u00f3), ng\u00e0y \u0111\u1eb7t ho\u1eb7c nh\u1eadn h\u00e0ng, n\u1ed9i dung c\u1ea7n h\u1ed7 tr\u1ee3 v\u00e0 ph\u01b0\u01a1ng \u00e1n mong mu\u1ed1n. V\u1edbi ph\u1ea3n \u00e1nh li\u00ean quan \u0111\u1ebfn th\u1ef1c ph\u1ea9m, vui l\u00f2ng cung c\u1ea5p t\u00ean s\u1ea3n ph\u1ea9m, s\u1ed1 l\u00f4, h\u1ea1n s\u1eed d\u1ee5ng v\u00e0 h\u00ecnh \u1ea3nh t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m\/bao b\u00ec n\u1ebfu c\u00f3. Ng\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea5t th\u01b0\u1eddng v\u00e0 gi\u1eef l\u1ea1i s\u1ea3n ph\u1ea9m, bao b\u00ec, nh\u00e3n l\u00f4 \u0111\u1ec3 h\u1ed7 tr\u1ee3 x\u00e1c minh. Ch\u1ec9 g\u1eedi h\u00ecnh \u1ea3nh c\u1ea7n thi\u1ebft v\u00e0 tr\u00e1nh \u0111\u1ec3 l\u1ed9 th\u00f4ng tin c\u00e1 nh\u00e2n kh\u00f4ng li\u00ean quan.<\/p>\n

4. Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd<\/h2>\n

Ph\u1ea3n \u00e1nh do ch\u1ee7 h\u1ed9 kinh doanh ho\u1eb7c nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebfp nh\u1eadn. O\u2019Nature ghi nh\u1eadn n\u1ed9i dung, ki\u1ec3m tra th\u00f4ng tin \u0111\u01a1n h\u00e0ng v\u00e0 trao \u0111\u1ed5i th\u00eam v\u1edbi kh\u00e1ch h\u00e0ng khi c\u1ea7n. Th\u1eddi gian x\u1eed l\u00fd khi\u1ebfu n\u1ea1i d\u1ef1 ki\u1ebfn l\u00e0 24\u201348 gi\u1edd k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u1ee7 th\u00f4ng tin. N\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian x\u00e1c minh, O\u2019Nature s\u1ebd th\u00f4ng b\u00e1o l\u00fd do v\u00e0 th\u1eddi gian c\u1eadp nh\u1eadt d\u1ef1 ki\u1ebfn.<\/p>\n

\u0110\u1ed1i v\u1edbi ph\u1ea3n \u00e1nh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ho\u1eb7c an to\u00e0n th\u1ef1c ph\u1ea9m, O\u2019Nature s\u1ebd c\u00f9ng kh\u00e1ch h\u00e0ng x\u00e1c minh th\u00f4ng tin s\u1ea3n ph\u1ea9m, t\u00ecnh tr\u1ea1ng, s\u1ed1 l\u00f4 v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan; sau \u0111\u00f3 trao \u0111\u1ed5i \u0111\u1ec3 th\u1ed1ng nh\u1ea5t ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p nh\u01b0 \u0111\u1ed5i s\u1ea3n ph\u1ea9m, ho\u00e0n ti\u1ec1n ho\u1eb7c ph\u01b0\u01a1ng \u00e1n kh\u00e1c theo ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt. N\u1ebfu c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi \u0111\u01a1n v\u1ecb cung c\u1ea5p ho\u1eb7c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n, O\u2019Nature s\u1ebd trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 h\u01b0\u1edbng x\u1eed l\u00fd ph\u00f9 h\u1ee3p.<\/p>\n

5. K\u1ebft qu\u1ea3 x\u1eed l\u00fd v\u00e0 quy\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

O\u2019Nature ghi nh\u1eadn k\u1ebft qu\u1ea3 trao \u0111\u1ed5i v\u00e0 th\u1ef1c hi\u1ec7n ph\u01b0\u01a1ng \u00e1n \u0111\u00e3 th\u1ed1ng nh\u1ea5t. N\u1ebfu ph\u1ea3n \u00e1nh ban \u0111\u1ea7u do nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebfp nh\u1eadn m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft qu\u1ea3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u ch\u1ee7 h\u1ed9 kinh doanh xem x\u00e9t l\u1ea1i qua \u0111i\u1ec7n tho\u1ea1i 0376844974 ho\u1eb7c email onaturedalat@gmail.com. Vi\u1ec7c kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt kh\u00f4ng b\u1ecb h\u1ea1n ch\u1ebf.<\/p>\n","protected":false},"excerpt":{"rendered":"

1. Ph\u1ea1m vi Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh v\u1ec1 t\u01b0 v\u1ea5n, n\u1ed9i dung s\u1ea3n ph\u1ea9m, \u0111\u1eb7t h\u00e0ng, thanh to\u00e1n, giao nh\u1eadn, ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c ph\u1ea9m, \u0111\u1ed5i tr\u1ea3\/ho\u00e0n ti\u1ec1n ho\u1eb7c vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n. 2. K\u00eanh v\u00e0 th\u1eddi gian ti\u1ebfp nh\u1eadn Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 qua trang Li\u00ean h\u1ec7 tr\u00ean […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"admin","author_link":"https:\/\/onature.vn\/index.php\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"1. Ph\u1ea1m vi Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh v\u1ec1 t\u01b0 v\u1ea5n, n\u1ed9i dung s\u1ea3n ph\u1ea9m, \u0111\u1eb7t h\u00e0ng, thanh to\u00e1n, giao nh\u1eadn, ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c ph\u1ea9m, \u0111\u1ed5i tr\u1ea3\/ho\u00e0n ti\u1ec1n ho\u1eb7c vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u c\u00e1 nh\u00e2n. 2. K\u00eanh v\u00e0 th\u1eddi gian ti\u1ebfp nh\u1eadn Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 qua trang Li\u00ean h\u1ec7 tr\u00ean…","_links":{"self":[{"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/pages\/351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":6,"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":456,"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions\/456"}],"wp:attachment":[{"href":"https:\/\/onature.vn\/index.php\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}